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Senate Urges NCC To Sanction Telecom Service Providers Over Poor Services

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The Nigeria Senate on Tuesday rose in condemnation of poor services rendered by GSM network operators in the country.

In a motion sponsored by Senator Andy Uba (APC), representing Anambra South Senatorial district, he expressed concern over increasing rate of dropped calls and other unwholesome practices, saying GSM operators in Nigeria have robbed Nigerians in billions of naira.

Explaining experiences of poor services, Uba said, “Nigerians encountered incomprehensible speech and voice quality that sounds like speaking from the bottom of a fish tank.”

He was emphatic that GSM operators were reaping billions from subscribers for services not provided.

Uba’s motion also pointed that it was wrong for subscribers to be charged per minute which he said had given undue advantage to operators as they ended up charging the whole minute if they were drop calls.

He further maintained that GSM operators were recalcitrant to the regulatory body’s directives in the past, hence, he urged the upper chamber to prevail on service providers to refund for disrupted calls henceforth.

Part of the prayers sustained was the directive that Nigeria Communications Commission and other relevant agencies should investigate the causes of dropped calls and see to improving on it.


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