First Bank has denied rumours that it is upgrading its system, stating that the warning regarding switching to a new cloud-based platform was meant for suppliers only, not consumers.
The upgrade won’t impact digital transactions or other financial services, according to a statement released by FBN’s group head of marketing and corporate communications, Folake Ani-Mumuney, on Friday.
Ani-Mumuney said that publications had misinterpreted its communication to vendors regarding the switch to a new cloud-based supplier medium from their present platform, I-Supplier, which is an automated platform that links FBN to suppliers.
“We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank,” Ani-Mumuney said.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform,” the statement reads.
FBN promised continuous access to all client services and reassured the public of its dedication to flawless service delivery.